We will always accept returns but these returns are subject to certain Terms and Conditions.
If the delivered item is found to be faulty or incorrectly supplied upon opening the packet then we will either send a replacement (subject to proof that the item was found to be faulty) or we will ask you to return it for us to check the item over. If found to be faulty we will refund you the Invoice value plus the cost of return postage / shipping.
Unwanted or incorrectly ordered items can also be returned for a full refund at the buyers cost. These returns / shipping costs will be not refunded.
In all cases the item/s must not be fitted or used in any way.
Please always contact us first using the information given below:
Steinbock Gruppe - Inh. Waldemar Wagner
Hauptstraße 19 (rechte Seite)
Tel: 0049 (0) 6763 6293880